Exchange / Returns
We strive to produce goods of the highest quality. If in any way you are not completely satisfied with the quality of the product you have purchased, we will happily replace or refund. Goods must be returned in an “as new” condition, unwashed and with all tags and packaging within 30 days.
To ensure that you are 100% happy with the size and colour of the product you have purchased, we offer exchanges for clothing that have been purchased in the wrong size. Goods must be returned in an “as new” condition, unwashed and with all tags and packaging within 30 days.
LVLUP stand by our quality of product but unfortunately on the rare occasion we may have faults from our manufacturers. If you believe your product is faulty, please contact us for an exchange or refund.
HOW TO MAKE A RETURN
Please email us at firstname.lastname@example.org with the below details
- Date package sent
- Name sent from
- Tracking Number
- Original Order Number
We will then provide you with a return authorisation with the address to return to.